Getting Started
Everything you need to get going.
Onboarding
Initial setup guide for admins
How Ringotel works
Softphone ProvisioningRingotel centralised provisioning streamlines the configuration and management of softphones for your customers. Learn how to get started.
Configure Firewall to work with Ringotel
Enabling SMS and MMS in Ringotel
Manage external contacts
Understanding users statuses
Account administrators
Two-Factor Authentication
Organisation admins
Register IP Phones (Desk phones) via Ringotel
Understanding Deactivated users
Dial Plans
Add more extensions (SIP accounts) to a user
Assigning Departments to Users
Features
Enabling additional features
AI Assistant (beta)Ringotel AI Assistant automatically transcribes calls and generates conversation summary/subject that is synced with the call activity.
Integration with PBX features
Hosted XML Phonebooks
Enabling/Disabling App Features
Custom Web Pages
Screen Pop-ups
Speed dial buttons & BLF indicators
Emergency numbers
10DLC Opt-Out for SMS/MMS
"At the desk" status
GSM Dialling
Enable Click-to-call
Block listYou can block incoming calls and SMS from the selected contacts and phone numbers.
Frequently Asked Questions
Answers to the most frequently asked questions
Encryption and data security
Supported headset devices
CSV file format for importing users
Minimum system requirements
MMS providers max file size limit
NAPTR / SRV DNS records support
Maintenance windows
Understanding Multi-Tenant PBX Systems and Ringotel Integration
What ports & address should an end-user open in their network to be compatible with Ringotel?This article will guide you through the necessary steps to configure your firewall to work with Ringotel.
How many devices a user can be registered on at the same time?
Is there a limit on how long the app stores user data?
How many calls a user can receive via the app?
Is it possible to resend user's password without changing it
Create desktop app shortcut on Linux
Install Ringotel using Microsoft Intune
Install Ringotel using MSI installer with properties
Limiting the number of devices a user can log into
Move an organisation (domain) to another region
Receive BLF status update on the desk phone connected via Ringotel
Can Ringotel auto answer by setting the correct information in the SIP header
Can I export a users list from an organisation?
What does the 'Answered Elsewhere' status mean in Ringotel and what causes it?
Connecting to a SIP Trunk Provider
Initial guides on SIP Trunk provider connections
Connecting to a SIP Trunk provider
Twilio Elastic SIP Trunking
VoIP.ms SIP Trunk
Telnyx SIP Trunk