While there is no limit on how long the app stores a user's call history and messages, there is a limit on how long a user can access their files, such as call recordings (made through the Ringotel app) and files shared in chats (internal or MMS).
Essentials users can access files up to 3 months old.
PRO users can access files up to 12 months old.
If your organisation has specific data retention needs, please reach out to our support team at support@ringotel.co for assistance.