Ringotel is a unified communication (UC) solution that provides modern and feature-rich softphone applications designed to integrate with and enhance existing Private Branch Exchange (PBX) or VoIP systems.
Ringotel acts as a sophisticated bridge, connecting your existing Private Branch Exchange (PBX) or VoIP system with modern unified communication (UC) features through its softphone applications for desktop and mobile devices. Essentially, it enhances your current voice infrastructure by providing a secure and feature-rich layer for your users.
At its core, Ringotel functions as an encrypted VoIP tunnel. This means it securely routes voice traffic between your users' Ringotel softphones and your PBX. This architecture offers significant advantages, particularly for businesses with remote or mobile workforces, as it removes the need for complex firewall configurations or VPNs to enable secure, reliable, and global access to your PBX.
Here's a breakdown of how it works:
Integration with your existing PBX: Ringotel is designed to work with any standard SIP-based PBX or VoIP system. It utilizes your existing extension numbers, dial plans, and call flows, meaning you don't have to reconfigure your entire voice system.
Secure Connectivity: Instead of exposing your PBX directly to the internet for remote users, Ringotel servers act as an intermediary. Users connect securely to the Ringotel server, which in turn communicates with your PBX from a trusted IP address. This significantly enhances security and reduces the attack surface of your voice infrastructure.
Softphone Applications: Ringotel provides user-friendly softphone applications for various platforms (Windows, Mac, Linux, iOS, Android). These apps are the primary interface for users to make and receive calls, send messages, and access other UC features.
Centralized Provisioning: Administrators can manage and provision user accounts and softphone settings centrally through the Ringotel admin portal. This includes configuring features like speed dial, Busy Lamp Field (BLF) indicators, and integrations. Users can be onboarded easily via automated emails with QR codes for quick setup.
Unified Communication Features: Beyond basic calling, Ringotel brings a suite of UC features, including:
Messaging: One-on-one and group chat with file sharing.
SMS & MMS: Communicate with customers via multiple channels, including SMS/MMS with team messaging and auto-relies.
Video Calling: High-quality one-to-one video calls. Video meetings can be enabled via the integrations.
Presence: Users can see the availability of their colleagues (online, busy, etc.) through BLF integration.
Call Handling: Features like call transfer (blind and attended), call forwarding, and conferencing.
Voicemail: Visual voicemail access through the app or subscription to voicemail notifications from the PBX.
Call Recording: Cloud-based call recording with playback from any device.
Call Switch: Switch calls seamlessly from one device to another without ending an active call.
Integrations: Ringotel offers integrations with various third-party systems, including CRMs (like HubSpot and Pipedrive) for features like caller identification, call logging, and contact synchronization, as well as SMS/MMS providers.
Architecture: Ringotel utilizes cloud infrastructure (like AWS) for reliability and global reach, with servers strategically located to reduce latency. Ringotel can also be deployed on-premise for businesses requiring complete control over their data.
Connect SIP endpoints through Ringotel: You can also register your SIP devices, such as IP phones, through the Ringotel infrastructure to improve user experience and activate additional features such as call switching between devices, call history synchronization between devices and connected CRM systems, Companion mode, etc.