Netsapiens is a B2B provider of Unified Communications,Video Conferencing & Collaboration, as well as Contact Center solutions for service providers.
Note:
SMS/MMS integration is part of the Pro package. Upgrading an organization to Pro pricing is required to enable this feature.
How to enable
Go to the Connection → Features, then select the option "Enable SMS via integrations" and click "Save changes".
How to set up
Navigate to your organization → Integrations tab. Search for “Netsapiens” in the “SMS/MMS” section, and click Enable Integration button on the integration panel.
To set up the Netsapiens SMS integration, you need to specify the NS server address, NS tenant domain, and API V2 key in the corresponding fields. For example:
Server: core1-atl.example.net
Domain: ringotel.nlv.uc
API key: <Netsapiens API V2 key>
Note:
You don't need to specify the webhook URL as it will be set automatically via the API during the setup process if the provided integration details are correct.
Click Save & Continue.
Manage numbers
Once the integration settings are successfully saved, click the Manage numbers button, add your Netsapiens SMS numbers, then assign users who will be able to send/receive SMS/MMS via these phone numbers.
In the Phone number field, specify your Netsapiens phone number in the international format (with the country code), for example, 61485834689.
Select Users who will send and receive SMS/MMS via this phone number. You can click Select all to select all users from this connection. If multiple users are assigned, each new incoming or outbound chat conversation will create a group chat unless a Session stickiness timeout is set. In the group chats, all assigned users will be able to participate in real time.
In the Session stickiness field, specify a timeout during which the subscriber’s phone number will stick to a user who initiated a conversation by sending an outbound message.
Reformat outbound/inbound numbers options allows mitigating chats duplication when, for example, an incoming SMS is coming in one format (e.g., E.164), but users are sending outgoing SMS in another format (e.g., National). In addition, you can set a similar option for calls in the connection’s settings.
Click Save.
Note:
After setting up an integration, users who you assigned to the phone numbers will need to re-login from their Ringotel app.
You can add more phone numbers by clicking Add SMS number button.