Twilio provides programmable communication tools for building real-time voice and messaging applications used by millions of developers worldwide. With Ringotel and Twilio integration, you can enable SMS and MMS messaging for softphone users in a few clicks.
How does it work
The Twilio SMS/MMS integration allows you to add your Twilio phone numbers and assign multiple users who will be able to send/receive messages via these numbers.
Note:
SMS/MMS integration is part of the Pro package. Upgrading an organization to Pro pricing is required to enable this feature.
Step 1. Enable SMS integration for a Ringotel organization.
In the organization where you want to enable the SMS integration, navigate to the connection’s Features settings and set Enable SMS via Integrations. Then, hit Save changes.
Navigate back to the organization’s dashboard and switch to the Integrations tab. Click Enable Integration button on the Twilio panel.
Copy the provided Webhook URL, which we will need in the following steps.
Step 2. Setting up a Twilio account.
Create Messaging Service
Firstly, navigate to your Twilio admin portal (https://console.twilio.com/) → Messaging → Services, and create a new Messaging Service.
2. Specify a new Messaging Service name and select “Engage in discussion“ as a use case for the service. Click Create.
3. Check the phone numbers to assign this Messaging Serice. You can use the Bulk-add feature to add many numbers at once.
4. Next, configure Integration with the Ringotel platform. For Incoming messages, enable Send a Webhook option, and in the Request URL field, enter the Webhook URL you copied from the Ringotel portal in the previous steps. Then, enter the same Webhook URL into the Callback URL field in the Delivery Status Callback section.
5. Navigate to the next step and complete Messaging Service Setup.
6. Lastly, navigate to Account → API keys & tokens and copy your Twilio Account SID and Auth Token.
7. Navigate back to your Ringotel Shell portal and enter the copied values of your Twilio Account SID and Auth Token into the SID and Secret fields of the Twilio integration settings accordingly.
Click Save changes.