Once the SMS integration settings are successfully saved, click Save & Continue button (or Manage numbers button on the integration panel) to configure your SMS phone numbers and assign users who will be able to send/receive SMS/MMS via these phone numbers.
Tip:
You can add more phone numbers by clicking Add SMS number button.
Click Save to create or update an SMS number.
Important:
After setting up the integration, users to whom you assigned phone numbers will need to re-login to their Ringotel app (or use the "Reload Objects" button in the desktop app settings).
SMS number settings
Country
Specify the country code for your SMS phone number.
Phone number
In the Phone number field, enter your SMS phone number.
Display Name
You can set a name for this phone number that will appear in the title of the group chat dialog box.
Session stickiness
For shared numbers, this options allows users to initiate private chats with customers. For example, if you create a shared number and set the “Session stickiness” to 1 day, this will allow users to initiate private chats with customers. And if the customer responds within that window, it will remain a private chat between the user who initiated the conversation and the customer. However, if the customer responds outside of the session stickiness window, that particular private chat will automatically turn into a group chat where all other users assigned to the SMS number will be able to continue the conversation and view the chat history.
Users
Select users who will send and receive SMS/MMS through this phone number. Create shared numbers with group chat behaviour by assigning multiple users to one SMS number. Click "Select All" to select all users from this connection.
Message header
Customize the message template by specifying a message header. The message header will be added to every outgoing message sent by users or in automatic replies.
Message footer
Customize the message template by specifying a message footer. The message footer will be added to every outgoing message sent by users or to automatic replies.
Select user names in messages
With this option, customers will see user display names in messages sent by those users.
Auto-replies
Auto-replies can be used in a variety of cases, such as 10DLC opt-out compliance, text-based IVRs with keyword-based autoresponders, and automatic greetings when a new dialog is created. Enter * (asterisk) as a keyword to configure an automatic welcome message when a new dialog is created.
Reformat outbound/inbound numbers
Reformat outbound/inbound numbers rules allow to transform numbers before they are received in the application or on the carrier’s side. By default, they are set to recommended values.