Ringotel App Causing IP Phones to Drop from Fusion PBX Registration

After adding Ringotel to my Fusion PBX system, my connected Polycom phones stopped ringing—all calls started routing only through Ringotel, bypassing the desk phones. While Ringotel acts as an endpoint, I expected all devices (desk phones and the app) to ring simultaneously.

It’s likely that your IP phone and Ringotel softphone are competing for the same extension, causing them to override each other with each registration attempt. To resolve this issue, check the Sofia profile settings for options related to multiple registrations and maximum registrations. Then clear the cache and reload the SIP config.